Recno Support

Last updated: August 4, 2026

Support contact: gsl456789@gmail.com

Before Contacting Support

• Close and reopen the app.
• Confirm camera, photo library, and location permissions in system settings.
• Confirm the device has enough storage for photos, reports, and backups.
• Export a backup before deleting projects, uninstalling the app, or switching phones.

What To Include

• Device model and operating system version.
• Recno app version.
• What you were trying to do.
• What happened instead.
• Whether the issue affects photos, Sifter, reports, backups, plan access, or permissions.
• Screenshots or exported reports if they are safe to share.

Data Recovery Limitation

Recno is local-first. Support cannot recover data that was deleted from the device and not backed up.

iCloud Backup Privacy

On iPhone, automatic backups are stored in Recno's private iCloud container. Recno does not add its own encryption to them, so they rely on Apple's iCloud encryption.

For end-to-end encryption, turn on Advanced Data Protection in iOS Settings: tap your name, then iCloud, then Advanced Data Protection. With it on, only your own devices can read your iCloud contents, including Recno backups.

The container is not browsable in the Files app, so backups cannot be deleted from iCloud Drive. See the Delete Data page for how to remove them.